Returns & Exchanges

At From our family to yours ♡, we take great pride in the quality of our artisanal food products. If your order arrives damaged or doesn't meet our freshness standards, please contact us within 7 days for a full refund or replacement.

1

Contact Our Family

Send an email to our support team with your order number and a brief explanation of the issue so we can make it right.

2

Provide Photo Proof

To help us maintain our quality standards, please include a clear photo of the product and its packaging if it arrived damaged.

3

Review & Approval

Our team will review your request within 48 hours to confirm the return eligibility based on food safety guidelines.

4

Refund or Replacement

Once approved, we will either ship a fresh batch to your doorstep immediately or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing